FAQ'S

1. How do I book events?

Complete the "Contact Form". A member of our staff will contact you in 24 hours via email and/or telephone call. At which time, we will confirm the date, time, location and logistics of your event. Afterwards, a member of our team will constavy you and arrange a meeting to discuss your party logistics.  Once confirmed, a Quote will be prepared and sent for your review and approval. Once the Quote is reviewed, revised and/or approved; an Invoice will be sent. Fifty percent (50%) of the amount is required to secure your event date, unless agreed upon otherwise. The remaining balance MUST be paid (fourteen) 14 days prior to the event. If your event is less than 14 days away, full payment is required at the time of booking. Please note, payments are nonrefundable, regardless of the reason of cancellation.

2. How do I book rentals?

Select the desired item(s) of rental.  After submitting your desired item(s) online, we will confirm availability and send an Invoice for your review and approval. After the Invoice is paid in full, a member of our staff will make the necessary arrangements for the rentals to be delivery or pick-up.

3. How long will I have access to the items I rent?

All rental periods are for up to 24 hours, from delivery to pick up. If the item is needed longer, we are happy to work with you to see if we can make the appropriate applicable. Additional charge(s) may apply.

4. Do you deliver?

Yes!  We will make necessary plans to deliver rentals at a delivery cost. Pickups are also available at no cost to you.

5. What if my event is canceled or rescheduled due to weather or unforeseen circumstances?

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a 6 months period.  After this, client must forfeit credit and submit a new wish list and restart the booking process.

Policies

1. House of Events Responsibility:

House of Eventz will provide exemplary customer service and be on time to each and every event.  House of Eventz will provide quality prop and furniture rentals in the best conditions. House of Eventz does not guarantee rentals items without signs of wear.  Please note, all rental periods are for up to 8 hours, from delivery to pick up. 

2. House of Eventz has the right to refuse business to anyone.

Late Payments:

Any reservation booked within 5 days of the event date is subject to late booking fees. Late booking fees. 

Failure to make payment 14 days prior to the event will result in a $75 late charge.  If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation and no refund nor credit will be given.

Damage, Loss and Waivers

Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused in the course of normal use.  The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (example: a chair breaks when being used as a ladder).  The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order to for the Damage Waiver to apply.

If a rental item is lost or returned to House of Eventz broken or damaged in any way, client will be charged five (3) times the rental cost of the item.  Client agrees to provide a valid credit or debit card number at time of reservation, which will be charged by House of Eventz to pay for any such loss or damage.  Fees will be due upon billing and House of Eventz will make all reasonable efforts to notify customer of fees before the card is charged. If the card information provided is inaccurate or if for any reason, we are unable to collect payment, House of Eventz will start court proceedings, for which the client will be responsible for the total amount owed, court fees and all other applicable fees.

Privacy Disclosure Notice

Any information collected from our customers will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement. 

Overview of the Planning Process

PLANNING

The planning process begins by determining your overall budget and securing your important vendor(s)—including your venue. The goal is to understand your budget, aesthetic, and personality preferences to match you with the perfect team of professionals.

Focus Areas:

• Determining Budget
• Venue selection 
• Vendor selection

Design 

During the design phase, we map out every detail of how your event will look in a custom markup. We’ll include each element, from color palettes and floor plans to tablescape decor and linen (if applicable) so you’ll be able to see how your design will come to life. 

Focus Areas:

• Design plan creation

• Mock-ups of specific design elements

• Selection of design details

Execution 

In the last few weeks leading up to the event, we move to execution mode. The planning is done, and it’s time to finalize the details before the big day with you and all of your vendor(s). Then we’ll be there on the event day to make sure everything goes according to plan.

• Creation of event day timeline
• Final coordination
• Execution of event